Refund Policy

At Ventadorn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

Refund Eligibility:
You may request a refund within 3 days of receiving your order. To be eligible for a refund, the item must be in its original, unused condition and in the original packaging.

How to Request a Refund:
To initiate a refund, please contact our customer service team at ventadornae@gmail.com or call us at +971 5656 95682 within 3 days of receiving your order. Please provide your order number and the reason for the refund request. Our team will guide you through the process.

Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Shipping Costs:
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges:
If you would prefer to exchange your item instead of receiving a refund, please let us know, and we will assist you in finding the perfect replacement.

Non-Refundable Items:
Certain items may be non-refundable, such as those that have been used, damaged, or are missing parts for reasons not due to our error.

Contact Us:
For any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us at ventadornae@gmail.com or +971 5656 95682. We’re here to help!

Thank you for shopping with Ventadorn. We appreciate your business and are committed to ensuring your satisfaction.